Sunday, May 31, 2009

Sorry Works!

We live in a society where no one accepts responsibility for their mistakes, no one is held accountable for their actions, and no one, EVER says they are sorry.

Let me you a small glimpse inside the day in the of un/underemployed where I spend day after day after may doing the same thing without any result: I can only offer you a glimpse into day in the life because there is no room left sit in my car, and I believe my apartment may actually be a fire hazard... This was my daily update posted at 7:30am:


I have done everything humanly possible to clean up the slack; however, I feel I have no other choice than to file a formal complaint so that my entire case is reviewed. The number of mistakes is so overwhelming that I simply don't have enough time to documents each and every one within their respective agencies.

I will try to be more specific later without going into too much detail, but unfortunately, that level of detail is required to file the necessary appeals. Ironic huh? This apartment is like my own little cage, and I am just pathetic enough to run around in circles, hoping to find the much like a hamster wheel, rodent chasing in circles hoping to found my way out my way out before I run out air. If only I had finished my damn PhD, I would do my own case study or reality show on how far we'll go to have nothing at all...

I have taken care of the subrogation claim, however, that does not minimize my level of frustration because I am DROWNING in paperwork. I have contacted several agencies for assistance such as the Disability Law and Advocacy Center; however, I do not have the resources necessary to provide them with a timely response and additional documentation they would lead to do a thorough investigation. There is a very small window of time permitted to file a Request Reconsideration, or file administrative appeal.

This is not new information to anyone who has been reading this message-- and if it is, then the agency involved is in much worse shape than I believed. I WANT A RESPONSE~ I WANT AN EXPLANATION- and oddly enough, I WANT AN APOLOGY!

The simple fact that the only time I received a response from MH was when the "fraud" was entered into the conversation. Yet I was not the one who introduced it into the dialogue. It is very unfortunate that my advocate from the DLAC retired just days before we were scheduled to review my case. That was three years ago, and not a single person who sat in on that meeting has acknowledged that it even took place. So here we are, three years later, and I am asking for the exact same things: assistance filing a social security appeal, vocational rehabilitation, and to be treated with a shred of common courtesy. I cannot believe I have to spell that out for you. For anyone. Professional or otherwise. Has no one read my file? Because anyone who has would understand why I find it to be beyond comprehension that trained mental health professionals would do this to any human being, obsessive compulsive or not. Since I first moved to Nashville, I worked very hard to improve community services and de-stigmatize mental illness, yet here I am having to say this AGAIN, OUTLOUD.

I guess none of remember that I same almost the same person I was when I first moved down here. Actually, that not true. I am FAR WORSE, and feel as though I have been stripped of my dignity, professionalism, and any hope I once had to go back to work and be integrated into the world of the living.

I do not even feel comfortable in attending the very came community activities that I used to helps plan. I am so completely baffled and just plain horrified that I actually have to say these things outloud.

There is local attorney I have known or many years. He recently made some very serious, very public and very embarrassing mistakes. Prior to that event, he worked on legislation capping damages in medical malpractice claims. He had an expression that he would use quite often and that was, "Sorry Works!" He was right. "Sorry" does work, yet still haven't heard it being said. Ultimately, those two little words became the driving force behind his political legacy and the force at the core of his being when he went in to recovery. The last interview he did on TV, he told the reporter that he does not wish to be remembered for the mistakes, but how went about correcting them. People, listen up, "SORRY WORKS!"

I also want to be clear that every time I have to call Social Security or DHS, it only compounds my cost of living expenses (40 cents per minute on the telephone -- a bill which is not even considered to be a justifiable expense) Most agencies do not include self-addressed stamped envelopes, and I cannot afford the postage required to mail out all of the requested documentation (e.g., utility bills, medical bills, pay stubs, etc.) So when one your employees tells me that he has removed himself from my case, I should not have to spend 29 minutes on old with the Social Security Administration just to learn that he was trying to intimidate me by threatening to have my funds frozen immediately. I think I should be reimbursed for that phone call. I think he should have to pay out out of his own pocket.

That statement was made not only to me, but also in front if other employees at your agency. It is not only irresponsible and unprofessional, but it also probably illegal, and justifies the complaint I will be filing against him in order to re-cap dome the damages. It is called breach of fiduciary duty, although I expect you probably already know that, but if you don't, you should look it up along with subrogation, since I'm pretty sure that one falls should the scope of services you were contracted to provide for at that time.

Fortunately, a number of agencies will take online complaints. Unfortunately, my internet was interrupted for non-payment for several weeks and there is no funding resource or community agency that provides subsidized Internet access or free printer ink. Transportation costs are ridiculous so going to the library is not an option. Neither is returning to work right now, since it would cost too much to get to the interview or provide official (expensive) copies of my graduate school transcripts necessary to update my teaching credentials, were oh, such a good investment!

Set aside, I am not the most user friendly person right about now, so I have found it difficult to put on a happy face so I can work at McDonald's which pays more than Metro anyway.

The subrogation claim has been resolved but I just learned that my breast biopsy was not pre-authorized and I was told by my INSURANCE CSR (the person who answers the phone!) that I should not have the surgery that has already been scheduled at the Women's Hospital for 8/21/2008. AmeriChoice (United HealthCare) did they did not authorize the biopsy last month, and have not, as of yet, received a request prior authorization for the surgery next week...

This was a lovely 54 minute conversation because he would not mail me copies of my EOBs or confirm that what, if any, requests have been submitted for payment since my last inquiry and change of address. He finally told me to call the state (Tennessee) which I have already done several times, and they told me to call Social Security but it was already past business hours and I am not authorized to make changes to my file anyway.

I'll be in touch when I can. Unfortunately, each agency has different deadlines, and it takes a lot of energy and time to scan in, copy, or respond to each inquiry in writing, so I find myself running out of time since I can't seem to get anything done unless I just do nothing at all.

And even though my life is a living hell, I have almost learned how to enjoy the sheer irony of it all... for someone with OCD and posttraumatic stress, this is truly a ridiculous little experiment.

I am becoming increasingly inspired to just burn every last document I own, throw away my keys and my cell phone and take Spotty some place where we can live off the land and ignore the fact that society has me chained to a computer screen that screen that does provide the basic necessities I need to live in this .

I have come this far, and I am becoming rather skilled and at expressing myself without needing an audience or the obsessive need to check every fact, throw, and typo for capitalization and perfection.

So for now... I write.

Maybe later, I'll read, but if there is any justice left in this world, someday, I'll actually live.

Good-bye for now. I need a break.

With love,

1 comment:

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    ReplyDelete

Elyssa D. Durant, Ed.M.